Dental office or clinic management. Unleashing business potential

– Administrators as the face of the clinic

– The value of teamwork

– Why patients don`t come back?

– 5 criteria for perfect customer service

– Basic rules of the customer service

– Phone Service: SMILE Guide and Goals

– Presentation of the treatment plan to the patient: principles

– Team Communication: 3 Rules of Leadership.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

– How to make the clinic work effectively?

– Organization of a dental clinic

– Keys to effective time management

– Priorities: efficiency or workload

– Analysis of working hours

– Delegation of responsibilities

– Top 10 dental office soft skills

– The importance of morning meetings of employees.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

– Principles and problems in scheduling

– Block schedule concept

– IMPACTS: reasons for an unsuccessful schedule

– Analysis of the clinic's work: daily and monthly report

– Reactivation of patients

– Verbal skills of employees: the importance for an effective schedule

– Cancellation of the visit: types and policy of the clinic

– How to use the cancelled time?

– Motivation of the patient to enroll in the clinic: rules.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

– Team: if employees don't get along?

– The 7 C’s of effective communication

– 3 causes of conflict in the workplace

– The communication cycle in the team and with the patient

– 8 tools for conducting difficult discussion with the team

– Verbal and non-verbal communication methods

– Active listening as a guarantee of effective work.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

– The process of hiring employees: when and whom to accept

– Clinic culture: values and goals of employees

– Creating a list of requirements for a candidate: trainee or talented

– Advertising to attract employees: basic principles

– Where to look for a new employee

– Resume evaluation: identification of "red flags"

– Recommendations to us: pros and cons.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.

– Phone interview: who to invite to a personal meeting

– Personal interview: first impression

– What questions should I ask at a personal meeting?

– Training of new employees: recommendations

– On-the-job briefing: checklist

– Mistakes in training new employees

– Involvement of the team in the process of hiring and training new employees.

Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.