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Dental office or clinic management. Unleashing business potential
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Laura Nelson
Detalhes do curso
Aulas do curso
Aulas do curso
Palestrante
Detalhes
6 aulas (8h 27m)
inglês
Descrição
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Aula 1.Face-To-Face: Delivering an Immersive Customer-Centric Experience
– Key’s to Communication
– How to be a leader in the practice
– Customer Service
– The 5 C’s of Customer Service
– Differentiate between Customer Service and Customer Care
– The 7 Keys to Communication
– The 3 R’s of Leadership.
Aula 2.Clocked-In: Make Every Minute Matter
– The Why and the Importance of Time Management in the Dental Practice
– The Importance of Morning Huddles and Meetings
– The Keys to Effective Time Management
– Barriers to Effective Time.
Aula 3.Take Control: Maximize The Schedule, Optimize Productivity
– New and innovative ways to be proactive
– Productive Schedule that IMPACT’s the Team
– The Issues with No Shows Cancellations that IMPACT the Schedule
– Scheduling Policies that IMACT Benefit your Patients and your Team
– Schedule that IMPACTS Creates an Exceptional Patient Experience.
Aula 4.Getting Along: Talking It Out, Keeping Teams Strong
– The 7 C’s of Effective Communication
– The Communication Cycle
– The different forms of Communication
– The 3 Keys to Successful Conversations
– How to be an Active Listener
– The 8 Tools to Handle Difficult Discussions.
Aula 5.Outlining the hiring process
– When it is time to hire
– Who you need to hire and how not to compromise
– The steps to effective hiring
– How to attract empower effective applicants
– How to set SMART goals to hiring.
Aula 6.Interviewing and selecting right candidate
– The interview process and tips to make it easier
– Questions to ask in an interview
– Importance of effective new hire training
– How to develop a training program
– Importance of including the team
– Involvement of the team in the process of hiring and training new employees.
O curso inclui aulas:
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conferências 1
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Consultora de gestão de práticas dentais e educadora especializada em sistemas de front office, excelência em atendimento ao cliente e treinamento de equipe. Fundadora e Presidente da Front Office Rocks, plataforma líder de treinamento virtual para equipes de práticas dentais.
Mais de 20 anos de experiência em gestão de práticas dentais. Diplomas MS e BS. Fellow da American Association of Dental Office Management (FAADOM). Trabalhou como gerente de front office testemunhando em primeira mão deficiências de clínicas dentais devido a treinamento inadequado, inspirando-a a estudar formas mais eficazes de gerenciar e capacitar membros da equipe dental. Combinou experiência profissional e conhecimento acadêmico para criar hub de treinamento sob demanda 24/7 oferecendo passos práticos que equipes dentais podem facilmente adotar em operações diárias.
Palestrante premiada internacionalmente apresentando em conferências dentais mundialmente sobre tópicos de gestão de prática. Criou e gravou mais de 180 programas de treinamento virtual cobrindo procedimentos de contratação, desenvolvimento de cultura de equipe, protocolos de comunicação com pacientes, etiqueta telefônica, coordenação de seguros, sistemas de agendamento, arranjos financeiros, cobranças e excelência em atendimento ao cliente. Contribuidora regular para múltiplas publicações dentais. Faz parceria com profissionais dentais mundialmente para entregar eventos de treinamento interativos presenciais complementando currículo online.
MS. BS. FAADOM (Fellow da American Association of Dental Office Management). Front Office Rocks fornece treinamento virtual e recursos acessíveis 24/7 permitindo equipes dentais aprender em seu próprio ritmo. Abordagem de treinamento interativa foca em capacitar pessoal para fornecer excelente atendimento ao cliente e cuidado ao paciente através de sistemas práticos e imediatamente implementáveis. Desde estabelecer Front Office Rocks, mentorou milhares de dentistas e membros de equipe dental alcançando crescimento de prática sem precedentes.
Organizador
OHI-S
4.71 (25178 votos)
OHI-S is the world's leading educational platform for dentists worldwide!
Our core product is training led by the top global speakers in all branches of dentistry. On our platform, you will find courses covering every dental specialty. We offer a comprehensive range of educational formats: congresses, seminars, hands-on workshops, and online courses.
We provide education in 7 languages: English, Spanish, Portuguese, German, French, Ukrainian, Russian.
Our offline projects take place in the most picturesque locations around the world: Kyoto, Florence, Rome, Bologna, Vienna, Berlin, and Prague. Our clients always have a unique opportunity to combine acquiring valuable knowledge with experiencing rich cultural environments.
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